Business Terms and Conditions

General Terms and Conditions pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code”) for the havlikovaapoteka.cz e-shop

I. Basic Provisions and Definitions

These general terms and conditions (hereinafter the “GTC”) govern the mutual rights and obligations of the seller and the buyer arising in connection with, or on the basis of, a purchase contract concluded between the seller and the buyer.
The provisions of these GTC form an integral part of the purchase contract. Provisions deviating from these GTC may be agreed individually in writing upon the conclusion of the purchase contract. Notes of the Buyer entered in the order (e.g. in the field “Enter a note for the seller”) do not constitute a proposal to amend these GTC or an individual agreement. This provision does not affect the rights and obligations that arose during the period of effectiveness of the previous version of the GTC.
The purchase contract is concluded by distance means in the environment of the Seller’s online store operated on the website located at the internet address www.havlikovaapoteka.cz (hereinafter the “E-shop”), by means of the website interface.
The Seller is Havlíkova přírodní apotéka s.r.o., Company ID (IČO): 02891042, with its registered office at Pod Brentovou 617/9, 150 00 Prague 5, entered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 224993. The contact email is: eshop@havlikovaapoteka.cz and the contact telephone number is: +420 777 704 802 (hereinafter the “Seller”).
The Seller focuses mainly on the sale of natural cosmetics and related products (hereinafter the “Goods”). A detailed description and specification of the Goods, including the purchase price, are made available to buyers in the e-shop.
The Buyer is a natural person with legal capacity or a legal entity that concludes a purchase contract with the Seller. Where the Buyer concludes the contract outside the scope of their business activity or outside the scope of the independent exercise of their profession, the Buyer is deemed to be a consumer (hereinafter the “Buyer”). The sale of alcoholic liqueurs to persons under 18 years of age is prohibited.

II. Order and Conclusion of the Purchase Contract

All Goods listed in the E-shop are of an informative nature and the Seller is not obliged to conclude a purchase contract in respect of such offered Goods. Section 1732(2) of the Civil Code shall not apply.
The online store contains information about the Goods, including the prices of individual Goods. The prices of the Goods are stated inclusive of all taxes. The prices of the Goods remain valid for as long as they are displayed in the E-shop. This provision does not affect the Seller’s ability to conclude a purchase contract on individually agreed terms.
The E-shop also contains information on the costs associated with packaging and delivery of the Goods. The information on the costs associated with packaging and delivery of the Goods stated in the E-shop applies only where the Goods are delivered within the territory of the Czech Republic.
The Buyer may place an order for Goods within a single purchasing process either as a registered user (through their User Account) or as an unregistered user (by completing the order form in the E-shop).
The order form contains, in particular, information on:
the exact name of the Goods ordered;
the number of units of Goods;
the chosen method of payment of the purchase price for the Goods and the required method of delivery of the Goods ordered;
the Buyer’s contact details (first name and surname, email address, telephone number, billing address, delivery address);
information on the costs associated with the delivery of the Goods; and
these GTC and the conditions for the processing of personal data set out in the Personal Data Protection Terms.
Before submitting the order, the Buyer is enabled to check and amend the data entered in the order, including with regard to the Buyer’s ability to identify and correct errors made when entering data into the order. Before submitting the order, the Buyer is also informed of the final purchase price, which comprises the sum of the prices of the selected Goods placed in the basket and the price of delivery of those Goods. The Buyer sends the order, i.e. the proposal to conclude a purchase contract, to the Seller by clicking the “Complete order with obligation to pay” button. The data stated in the order are deemed correct by the Seller.
The sending of the order is deemed an act of the Buyer that identifies, beyond doubt, the ordered Goods, the purchase price, the Buyer, and the method of payment of the purchase price, and is a binding proposal for a purchase contract for the contracting parties. It is a condition of the validity of the order that all mandatory data in the order form are completed, that the Buyer reads these GTC on the website, and that the Buyer confirms having read these GTC.
Immediately upon receipt of the order, the Seller sends an automatic email acknowledging receipt, together with confirmation of the order, to the Buyer’s email address stated in the User Account or in the order; this confirmation does not constitute acceptance of the proposal to conclude a purchase contract within the meaning of Article II.13 of these GTC.
Depending on the nature of the order (quantity of Goods, amount of the purchase price, expected transport costs), the Seller is always entitled to ask the Buyer, before the purchase contract is concluded, for additional confirmation of the order (for example, in writing or by telephone).
Where the Seller is unable to fulfil any of the requirements stated in the order, the Seller will send to the Buyer’s email address an amended offer, setting out the possible variants of the order, and will request the Buyer’s position. The amended offer is deemed a new proposal to conclude a purchase contract and, in such a case, the purchase contract is concluded only upon the Buyer’s confirmation of acceptance sent to the Seller’s email address.
All orders received by the Seller are binding. The Buyer has the right to cancel the order (to change and correct it), i.e. to revoke the Buyer’s proposal to conclude a purchase contract, until the moment of acceptance of the proposal to conclude a purchase contract within the meaning of Article II.13 of these GTC. The Buyer may cancel orders not yet confirmed by the Seller by telephone at the Seller’s contact telephone number or at the Seller’s contact email address. Later cancellation of the order is possible only by agreement with the Seller. Where an order is cancelled in this manner for Goods in respect of which withdrawal from the contract is not possible, the Seller is entitled to reimbursement of the costs already incurred in connection with the purchase contract.
An order that is not made in accordance with these GTC with the Seller’s consent may be rejected by the Seller or returned to the Buyer for completion, with a reasonable period provided for that purpose. The expiry of that period without result means that the Buyer’s order is deemed never to have been delivered.
Where Goods are purchased by distance means (in particular through the web interface of the E-shop), the purchase contract is concluded by the Seller’s acceptance of the order, whereby such acceptance is deemed to be the dispatch of the Goods by the Seller to the Buyer or the Seller’s express acceptance of the proposal to conclude a purchase contract by email.
The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract with the Buyer, in particular where the Buyer is a person who has previously materially breached a purchase contract or these GTC, or a person who is in default in paying due obligations to the Seller.
For the avoidance of doubt, a purchase contract is not concluded where the Buyer’s order is not accepted by the Seller or is accepted with a reservation.
The Seller reserves the right to make any changes to the Goods and prices in the E-shop. The offer of Goods displayed in the online store, including Goods on promotion or sale, is valid only while stocks last or until the Seller loses the ability to perform, whereby the number of units of discounted products or the period of validity of the offer must always be specifically stated on the website.
Where an obvious technical error has occurred on the Seller’s part in stating the price of the Goods in the E-shop or in the course of ordering, the Seller is not obliged to deliver the Goods to the Buyer at that clearly erroneous price, even if the Buyer has been sent confirmation of receipt of the order under these GTC. The Seller will notify the Buyer where the price stated for the Goods in the E-shop or during ordering is no longer current. Where the Buyer does not agree to a price increase, the Seller reserves the right to withdraw from the purchase contract.
By concluding the purchase contract, the Buyer (whether with or without registration) agrees to these GTC and declares that the Buyer had the opportunity to read these GTC before the contract was concluded. These GTC are available to the Buyer at any time at the following address: https://www.havlikovaapoteka.cz/obchodni-podminky/
The Buyer agrees to the use of means of distance communication in concluding the purchase contract. The costs incurred by the Buyer in using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer.

III. User Account

On the basis of the Buyer’s registration made in the E-shop, the Buyer may access their user interface (hereinafter the “User Account”). Registration of a User Account is intended for natural persons; in the Czech Republic it may be completed by persons over fifteen (15) years of age and in Slovakia by persons over sixteen (16) years of age, whereby younger persons may register only with the consent of their legal representative.
The Buyer may order Goods through their User Account. Where the E-shop so permits, the Buyer may also order Goods without registering in the E-shop.
When registering a User Account and when ordering Goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data stated in the User Account upon any change thereto. The data stated by the Buyer in the User Account and when ordering Goods are deemed by the Seller to be current and correct.
Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary for access to the Buyer’s User Account. The Buyer is obliged to choose a sufficiently strong password, to change it regularly and to protect it from disclosure to third parties. The Seller is not liable for any misuse of the User Account by third parties. Where misuse of the account is suspected, the Buyer is obliged to change the password without undue delay and to inform the Seller.
The Buyer is not entitled to allow third parties to use the User Account.
The Seller is entitled to cancel the User Account, in particular where:
the Buyer has not used their User Account for more than forty-eight (48) months;
the information entered by the Buyer upon registration is intentionally incorrect; or
the Buyer breaches their obligations under the purchase contract and these GTC.
The Buyer acknowledges that the User Account may not be available continuously, in particular owing to the necessary maintenance of the Seller’s hardware and software or, as the case may be, the necessary maintenance of the hardware and software of third parties.

IV. Price of the Goods, Payment Terms and Delivery of the Goods

The purchase price for the Goods is always stated, in respect of a Buyer who is a consumer, inclusive of all taxes.
The Buyer may pay the price of the Goods and any costs associated with packaging and delivery of the Goods under the purchase contract to the Seller by the methods agreed in the order or, as the case may be, in the order confirmation, always depending on the Seller’s current options and on the type and quantity of the Goods ordered. The Seller is entitled to require a deposit from the Buyer for the Goods ordered.
Payment for the Goods may be made in Czech koruna (CZK), euro (EUR) or Polish złoty (PLN).
Any discounts on the price of the Goods provided by the Seller to the Buyer may not be combined with one another, unless the Seller expressly states otherwise.
In justified cases, in particular where the Buyer fails to provide additional confirmation of the order, or for orders with a total price exceeding CZK 10,000, the Seller is entitled to require payment of the entire purchase price before the Goods are dispatched to the Buyer. Section 2119(1) of the Civil Code shall not apply.
In the case of payment in cash or cash on delivery, the purchase price is due upon receipt of the Goods. In the case of non-cash payment, the purchase price is due within two (2) weeks of the conclusion of the purchase contract; in the event of delay in payment of the purchase price, the Seller is entitled to withdraw from the relevant purchase contract.
In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the Goods stating the variable symbol of the payment. Instructions for non-cash payment will be communicated to the Buyer in the order confirmation. In the case of non-cash payment, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s bank account.
The Seller will issue to the Buyer a tax document – an invoice – in respect of the payment (made in cash or by non-cash payment) made under the purchase contract. The Seller is a value added tax payer, at the rate provided by the applicable legal regulations of the Czech Republic. The Seller is entitled to send the tax document – invoice – in physical form together with the consignment or in electronic form to the electronic address provided.
The transport of the Goods under the concluded purchase contract is carried out in the manner chosen by the Buyer in the ordering process. The available methods of transport and their conditions are stated in the E-shop and described in detail on the page Delivery and Payment – https://www.havlikovaapoteka.cz/doprava-a-platba/. The costs of delivery of the Goods depend on the chosen method of transport and are always displayed before the order is submitted and in its summary.
Goods that are in stock are, in the case of cash on delivery payment, usually dispatched by the Seller on the second business day after receipt of the order (orders received on a Friday or at the weekend are processed on the following Monday). In the case of payment by bank transfer, the Seller usually dispatches Goods that are in stock on the business day following the crediting of the relevant amount to the bank account.
Goods that are not in stock are dispatched by the Seller as soon as possible. The Buyer is informed of the exact date in advance.
Where the method of transport is agreed on the basis of a special request of the Buyer, the Buyer bears the risk and any additional costs associated with that method of transport.
Where, under the purchase contract, the Seller is obliged to deliver the Goods to a place designated by the Buyer in the order, the Buyer is obliged to take over the Goods upon delivery.
Where no time of performance has been agreed, the Seller shall hand over the Goods to the Buyer without undue delay after the conclusion of the purchase contract, but no later than within thirty (30) days. Where the Buyer does not take over the Goods within that time, the Seller is entitled to a storage fee in the customary amount (a storage fee of up to CZK 20 for each day of delay, but not exceeding CZK 500 in total).
Where the Seller is to dispatch the Goods to the Buyer, the Goods are handed over to the Buyer at the moment the carrier delivers them to the Buyer or to a person designated by the Buyer. However, where the Buyer has designated the carrier without the Seller having offered that carrier to the Buyer, the Goods are handed over to the Buyer at the moment the Seller delivers them to that carrier. The Buyer’s rights against the carrier are not affected thereby.
Upon taking over the Goods from the carrier, the Buyer is obliged to check that the packaging of the Goods is intact and to notify the carrier without delay of any defects. Where damage to the packaging indicating unauthorised entry into the consignment is found, the Buyer need not take over the consignment from the carrier.
Further rights and obligations of the parties in the transport of the Goods may be governed by the special delivery terms of the relevant carrier.
Where, for reasons on the Buyer’s side, it is necessary to deliver the Goods repeatedly or in a manner other than that stated in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the Goods or, as the case may be, the costs associated with the different method of delivery.
Where the Buyer does not take over the Goods and does not withdraw from the purchase contract in accordance with these GTC, the Seller is entitled to reimbursement of the costs associated with the delivery and storage of the Goods, as well as of any other costs incurred by the Seller as a result of the Buyer’s failure to take over the Goods, and is further entitled to withdraw from the purchase contract.
The Buyer acquires ownership of the Goods upon payment of the entire purchase price for the Goods (including delivery costs), but not before taking over the Goods. The risk of accidental destruction of, damage to or loss of the Goods passes to the Buyer at the moment of taking over the Goods or at the moment when the Buyer was obliged to take over the Goods but failed to do so in breach of the purchase contract.
The Buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

V. Withdrawal from the Purchase Contract by the Buyer – a Consumer

The Buyer who is a consumer acknowledges that, under Section 1837 of the Civil Code, it is not possible, inter alia, to withdraw from the purchase contract:
in the supply of Goods made to the Buyer’s specifications or tailored to their personal needs,
in the supply of Goods whose price depends on fluctuations in the financial market beyond the Seller’s control, which may occur during the withdrawal period,
in the supply of Goods that are liable to rapid deterioration or Goods with a short shelf life, as well as Goods which, after delivery, have by their nature been inseparably mixed with other Goods,
in the supply of Goods in sealed packaging which, for health protection or hygiene reasons, are not suitable for return once the consumer has opened them,
in the supply of food, beverages or other Goods of everyday consumption delivered to the consumer’s household or to another place designated by the consumer (Section 1840(g) of the Civil Code).
Where the case is not one referred to in Article V.1 of the GTC or another case in which withdrawal from the purchase contract is not possible under applicable legal regulations, the Buyer has, in accordance with Section 1829(1) of the Civil Code, the right to withdraw from the purchase contract without giving any reason, within fourteen (14) days of the Goods being received by the Buyer or by a third party designated by the Buyer other than the carrier, whereby where the subject matter of the purchase contract is (a) several items of Goods that are delivered separately, this period runs from the day on which the last item of Goods is received; (b) Goods consisting of several items or parts, this period runs from the day on which the last item or part of the Goods is received.
The Buyer is entitled to withdraw from the purchase contract under Article V.2 of the GTC by means of any unequivocal statement made to the Seller (including, inter alia, one delivered to the address of the Seller’s registered office or, as the case may be, place of business, to the Seller’s email address stated in the form, or by telephone to the Seller’s contact line). To comply with the period for withdrawal from the purchase contract, it is sufficient to send the notice of withdrawal before the expiry of that period. To withdraw from the purchase contract, the Buyer may also use the model form provided by the Seller, which forms Annex No. 2 to these GTC.
In the case of withdrawal from the purchase contract under Article V.2 of the GTC, the purchase contract is cancelled from the outset. The Buyer is obliged to return the Goods to the Seller within fourteen (14) days of the Buyer’s withdrawal from the purchase contract. Where the Buyer withdraws from the purchase contract, the Buyer bears the costs associated with returning the Goods to the Seller.
In the case of withdrawal from the purchase contract under Article V.2 of the GTC, the Seller will return the funds received from the Buyer, i.e. the price of the Goods, including the costs of delivery of the Goods, within fourteen (14) days of the Buyer’s withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. Where the Buyer has chosen a method of delivery of the Goods other than the cheapest method offered by the Seller, the Seller will refund to the Buyer the costs of delivery of the Goods only in an amount corresponding to the cheapest method of delivery offered. The Seller is also entitled to return the performance provided by the Buyer already upon the Buyer’s return of the Goods or in another manner, if the Buyer agrees thereto and the Buyer does not thereby incur any additional costs. Where the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before receiving the Goods or before the Buyer proves that the Goods have been sent back, whichever occurs first.
The Goods must be returned to the Seller undamaged, unused and unsoiled and, where possible, in the original packaging.
The Seller is entitled to unilaterally set off a claim for compensation for damage incurred to the Goods against the Buyer’s claim for the refund of the purchase price. The Buyer is liable for any diminution in the value of the Goods where the Buyer handled the Goods in a manner other than that necessary to become familiar with the nature, properties and functionality of the Goods, and the diminution in value arose as a result of such handling. Where the Seller finds that the Goods have been worn or damaged for reasons on the Buyer’s side, the Seller has the right, upon the Buyer’s withdrawal from the contract, to return the funds under Article V.5 of the GTC reduced by an amount corresponding to such diminution in the value of the Goods.
A Buyer who is a consumer is also entitled to withdraw from the purchase contract where the Seller is in delay in handing over the Goods for transport with a view to their delivery to the Buyer and does not fulfil its obligation to hand over the Goods for transport even within an additional reasonable period set by the Buyer. The Buyer is entitled to withdraw from the purchase contract even without an additional period where the Seller refuses to hand over the Goods, or where the Buyer informs the Seller upon the conclusion of the purchase contract that delivery at a specific time is essential. Following the Buyer’s withdrawal under this Article, the Seller will return to the Buyer without undue delay all monetary performance that the Buyer paid under the purchase contract.
The Seller has the right to withdraw from the purchase contract in the cases stated in these GTC and also where, for objective reasons (the Goods are no longer manufactured, the supplier has stopped delivering to the Czech Republic, its price or the delivery costs have increased significantly), it is not possible to deliver the Goods on the original terms, or performance becomes objectively impossible, or where the Buyer has not settled all obligations owed to the Seller that are due as of the date on which the order was placed. In such a case the Seller will return the purchase price to the Buyer without undue delay, by non-cash payment to the account designated by the Buyer.
Where the Seller withdraws from the contract, the Seller will inform the Buyer of this without delay. Where the Buyer has already paid the purchase price in whole or in part, the amount received will be returned to the Buyer by non-cash payment
to the bank account notified to the Seller by the Buyer for that purpose, or
to the account from which the funds were remitted in payment of the purchase price, if the Buyer does not provide any bank account in the withdrawal, within thirty (30) days of the withdrawal from the purchase contract.
Where a gift is provided to the Buyer together with the Goods, the gift contract between the Seller and the Buyer is concluded subject to a resolutory condition that, if the Buyer withdraws from the purchase contract, the gift contract in respect of that gift ceases to have effect and the Buyer is obliged to return the gift provided to the Seller together with the Goods.

VI. Rights Arising from Defective Performance

The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
Further rights and obligations of the parties relating to the Seller’s liability for defects are governed by the Seller’s Complaints Procedure, which forms Annex No. 2 to these GTC.

VII. Personal Data Protection

Personal data are protected in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), and Act No. 110/2019 Coll., on Personal Data Processing. Further information on the processing of personal data, including the rights of data subjects and the options for exercising them, is available in its current version at https://www.havlikovaapoteka.cz/podminky-ochrany-osobnich-udaju/
We ascertain your satisfaction with your purchase by means of email questionnaires within the Verified by Customers programme, in which our E-shop participates. We send them to you each time you purchase from us, unless you decline to receive them within the meaning of Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services. We process personal data for the purpose of sending questionnaires within the Verified by Customers programme on the basis of our legitimate interest, which consists in ascertaining your satisfaction with your purchase from us. To send the questionnaires, evaluate your feedback and analyse our market position, we use a processor, namely the operator of the Heureka.cz portal; for these purposes we may pass on to it information about the Goods purchased and your email address. Your personal data are not passed on to any third party for its own purposes when email questionnaires are sent. You may object at any time to the sending of email questionnaires within the Verified by Customers programme by declining further questionnaires using the link in the questionnaire email. In the event of your objection, we will not send you any further questionnaires.

VIII. Sending of Commercial Communications and Storage of Cookies

Commercial communications (e.g. newsletters, offers of similar Goods) may be sent to the Buyer’s email address unless the Buyer declines this in advance. The Buyer is always given the possibility to decline the sending of commercial communications at any time, in a simple manner and free of charge.
In operating the E-shop, the Seller may use so-called cookies, which serve in particular to ensure the functionality of the E-shop and to improve the user experience. The Buyer may adjust the cookie settings at any time in their internet browser by means of the so-called cookie bar available on the Seller’s website. More information about cookies is available at https://www.havlikovaapoteka.cz/en/privacy-policy/ (Use of Cookies section).

IX. Delivery of Correspondence

The contracting parties may deliver all correspondence to each other by email, to the email address stated in the Buyer’s User Account or stated by the Buyer in the order or, as the case may be, to the Seller’s contact address stated in the E-shop.

X. Final Provisions

All arrangements between the Seller and the Buyer are governed by the valid and effective legal order of the Czech Republic. Where the relationship founded by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention). This does not affect the consumer’s rights arising from generally binding legal regulations.
Where these GTC are made available to the Buyer in more than one language version, the Czech version prevails. In such a case the Seller is not liable for the accuracy of any such translation.
Where any provision of the GTC is or becomes invalid, ineffective or unenforceable, a provision whose meaning comes as close as possible to that of the invalid provision shall apply in its place. The invalidity, ineffectiveness or unenforceability of one provision does not affect the validity of the other provisions.
The Seller is entitled to sell Goods on the basis of a trade licence, and the Seller’s activities are not subject to any other authorisation. Trade licensing inspection is carried out by the competent trade licensing office within its remit. Supervision of personal data protection is carried out by the Office for Personal Data Protection (https://uoou.gov.cz/). Inspection of compliance with legal regulations concerning the technical requirements for the Goods and the safety of the Goods is carried out by the Czech Trade Inspection Authority (https://coi.gov.cz/). The Czech Trade Inspection Authority also inspects compliance with consumer protection regulations. The rights of consumers are also defended by consumer interest associations and other bodies established for their protection.
Any complaints are handled by the Seller through the contact email or the contact telephone number. The Seller will send information on the handling of the Buyer’s complaint to the Buyer’s electronic address. For the out-of-court resolution of consumer disputes arising from the purchase contract, the competent body is the Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 000 20 869, website: https://coi.gov.cz/.
The European Consumer Centre Czech Republic, with its registered office at Gorazdova 24, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
The content of the E-shop (texts, photographs, images, logos and other material) and the content in related online and printed media (promotional leaflets, advertising, etc.), including the software of the E-shop and these GTC, may be protected by the Seller’s copyright and may be protected by other rights of the Seller and/or third parties. The content may not be altered, copied, reproduced or disseminated by the Buyer or user, nor used by any third party, for any purpose without the Seller’s written consent. In particular, it is prohibited, without the Seller’s prior written consent, to make available, whether for payment or free of charge, photographs and texts placed in the E-shop. In the event of non-compliance with this prohibition, the Seller will proceed in particular in accordance with Act No. 121/2000 Coll., the Copyright Act, as amended, and Act No. 40/2009 Coll., the Criminal Code, as amended. The names and designations of products, Goods, services, firms and companies may be registered trademarks of their respective owners.
The Seller is not liable for errors arising as a result of interference by third parties with the E-shop or as a result of its use contrary to its intended purpose. The user and the Buyer must not, when using the E-shop, employ procedures that could have a negative impact on its operation, and must not carry out any activity that could enable them or third parties to interfere unlawfully with, or to use unlawfully, the software or other components forming the E-shop, or to use the E-shop or parts thereof or its software in a manner contrary to its intended use or purpose.
Information on completed orders and concluded purchase contracts is archived in the web interface of the E-shop for at least five years from their conclusion, but for no longer than the period provided by the relevant legal regulations. This information is not accessible to third parties.
In the event of an enquiry regarding the GTC and the purchase contract, the Seller will provide the Buyer without delay with all necessary information.
Within the meaning of Section 1752 of the Civil Code, the Seller reserves the right to amend or supplement these GTC unilaterally to a reasonable extent. The Seller will publish the new version of the GTC on its website and the Buyer will be notified of any such change by email, within a reasonable period before the new GTC take effect. The Buyer has the right to reject the changes to the GTC in writing, no later than the day on which they take effect. Where the Buyer does not reject the changes to the GTC within that period, the contractual relationship is governed by the new version of the GTC. This provision does not affect the rights and obligations that arose during the period of effectiveness of the previous version of the GTC.
Annex No. 1 to these GTC consists of the model form for withdrawal from the purchase contract.
Annex No. 2 to these GTC consists of the Complaints Procedure.
Annex No. 4 to these GTC consists of the Personal Data Protection Terms.